TERMS & CONDITIONS
This website is owned and operated by:
SP Furniture Of Cannock
Unit 5
Point North
Virage Park
Green Lane
Bridgtown
Cannock
Staffordshire
WS11 0NH
VAT Number: 834 1522 50
Company Registration number: 05047402
If you need to contact us, please call us on : 01543 506968 or
email us at : sales@spfurniture.co.uk
We will respond to any contact within 1 working day, at the latest.
1. Making a contract with us
1.1 When you place an order with us (not an enquiry) you are
making an offer to buy goods. We will send you a confirmation / order form and
therefore a contract has been made between us.
1.2 In the unlikely event that the goods are no longer available,
or there is a pricing mistake, we will advise you of this. You will not receive an
email confirming acceptance of your order and there will be no contract between us.
2. How to place an order
2.1 You can place an order by email at : sales@spfurniture.co.uk or alternatively
phone us on : 01543 506968.
2.2 Once you have placed an order you will be contacted with a confirmation.
2.3 SP Furniture Of Cannock will store your data securely and it will not be handed on to any third parties.
3. Prices
3.1 All prices include VAT at the appropriate rate.
3.2 Goods are delivered to your home address and are subject
to a delivery charge agreed with yourself prior to dispatch.
3.3 The prices displayed on the website are for on-line promotions
only and are valid until midnight on the day on which the promotion expires.
3.4 In the event of a pricing error, we will not be bound to
honour any prices.
4. Payment
4.1 You must pay by credit or debit card at the time
of order. The price applicable is the price displayed at the time of order.
4.2 You undertake that all details provided to us when
purchasing products will be correct. Furthermore, the credit or debit card
used is your own and that you have sufficient funds to cover the cost of the goods.
We reserve the right to request validation of your card details before accepting
your order.
4.3 Full payment for the goods will be taken at the time
of order.
4.4 The contract will not be concluded until the
following has been completed:
Valid credit or debit card payment details received
along with payment in full. The card used is your own and we reserve the
right to request validation of your card details before accepting your order.
4.5 We are entitled to refuse any order placed by you.
5. Guarantees
5.1 We guarantee all products against defective materials and / or
faulty workmanship for 12 months from the date of delivery.
5.2 The guarantee does not cover the following: fair wear and tear,
natural characteristics of wooden products (including movement), neglect, abuse, misuse,
damage caused through fire, smoke, water, sunlight, weather, rusting, corrosion, theft,
accidental damage or damage caused by a 3rd party.
5.3 Within the 12 month guarantee period, a defective or incorrect
item will be repaired or replaced free of charge. Where the item or part is no longer
available, SP Furniture Of Cannock will use a part that most closely matches it.
5.4 We will not be liable for any direct or indirect loss of profits
caused by defective, damaged or wrongly delivered products over the value of the goods
purchased that this relates to.
6. Product Specifications
6.1 Products will vary from time to time due to suppliers adjusting
sizes and minor detail. We reserve the right to amend specifications without prior notice
in relation to future sales. Please contact us to check. As products may vary as a consequence
of this , the product supplied will be of equivalent value, appearance and usage.
6.2 The look of natural woods will vary over time due to mellowing and
exposure to sunlight. Hand made furniture, specifically rustic and Indian furniture, will
have individual characteristics and varying degrees of distressing to give it
that “uniqueness”.
6.3 We sell fully assembled, part assembled and flat pack furniture.
Please refer to the individual products displayed on our website for more information.
Alternatively contact us if you need greater clarification on how the item will be delivered
to you.
6.4 We attempt to display all products as accurately as possible. However
due to photographic conditions and monitor settings, we cannot always guarantee complete
accuracy of colours etc.
6.5 We will not accept any liability for any extra costs incurred by
you as a result of incorrect or incomplete measurements or information supplied by you, or
minor alterations made by the supplier. Please contact us if a small change in size may deem
the item unusable.
6.6 All dimensions specified by us are approximate
7. Delivery
7.1 We only deliver within the UK mainland. For other destinations we
can deliver to the nearest, convenient UK port. Any further arrangements are the buyer's
responsibility.
7.2 SP Furniture Of Cannock shall not be liable for any delay in delivery
beyond the suppliers' control.
7.3 Please be aware that delivery charges/surcharges may apply.
7.4 If the goods are lost or damaged in transit, please let us know
promptly by contacting us on 01543 506968.
7.5 The drivers are unaccompanied; they will not move or take away
any existing goods or property for the purpose of assembly or installation of the goods.
7.6 The goods will be left inside your premises at the safest convenient
location. They will not be taken out of the packaging. Delivery drivers as standard will not
carry items upstairs, and all transportation of your goods to a location upstairs is entirely
carried out at the contractors risk and discretion.
7.7 If you miss a delivery you will be charged for the costs incurred,
this is typically around £50 but varies depending on location and courier.
8. Cancellation and Returns Policy
8.1 Seven Day No Quibble Refunds
At spfurniture.co.uk we are certain that you will be delighted with
your furniture. However in the unlikely event you wish to return an item to us we are
pleased to offer all customers 7 days (from delivery) in which to decide to keep your
ordered items or return them to us for a refund.
This is fully in line with retailers legal obligations to customers
under the European Directive on distance selling (Which is incorporated into UK law
by the Consumer Protection (Distance Selling) Regulations 2000).
Consumers have a cooling off period in which they can withdraw from the contract
for any reason. The cooling off period begins on the day you receive the goods and
ends exactly seven working days after the day of receipt of the goods.
Should you decide to return your items in accordance with this regulation we will
provide a full refund for the purchase price of the goods, however you (the buyer)
is always responsible for any carriage costs involved. You are not required to let
us know the reason for the cancellation however a small explanation would help us to
improve our customer service in the future.
We will forward your refund within 30 days of us receiving the returned items back to us.
Payment method is the same as was originally used when purchasing. In order for us to
provide a refund, all goods must be packed in the original packaging and in perfect
condition.
8.2 Refund Process Details
If you wish to cancel your order within 7 working days from delivery
you must notify us by email within 7 working days from delivery of your intention to return
the item. After notification we will issue you a returns number to quote on the paperwork
when returning the goods.
Goods must be returned 'AS SOLD' in the original packaging with
all components and accessories.
Goods must be complete, unused, and in 'AS NEW' condition (e.g. if
you have opened the box to examine the product it must have been done so without damaging
the box and packaging or damaging the product in any way) and must be re-packaged as received
and the packaging sufficient to re-sell the item as brand new.
8.3 Returns and Refunds Enquiries:
Please email us at sales@spfurniture.co.uk to arrange a returned item.
Please note:
You must organise the return the unwanted items at your expense and risk.
Alternatively we can arrange collection and return of the items at a cost determined by the
expense to collect these goods.
Please do not return items without prior authorisation.
The returns authorisation is valid for up to 7 days only from delivery.
Goods sent back without prior returns authorisation will be
returned back to you and the cost of delivery charged to your account
A full refund of the cost of the goods is wholly conditional upon
the above conditions being met. The refund will be authorised only after a full
inspection of the goods by our returns department to check that the product is
the original one, unused and is complete.
For goods received back complete as NEW and unused and in original box
and packaging including all accessories and in a re-saleable condition; you will be refunded
the full invoice amount less cost of delivery.
For goods not received in a saleable condition; we are unable to accept
these back under the above terms.
Please note on rare occasions due to extreme climate changes in
shipping you may find slight swelling on doors or drawers thus making them stiff to open,
it is important not to return or refuse the item if this is the case. This will usually
rectify itself in a matter of a few days once the timbers adjust to their new environment
and heating conditions, you may also find that simply swapping the drawers will remedy this.
However on rare occasions the timber movement may not settle and you may
need to sand or shave a small amount from a drawer or door, if so please shave from the bottom
of the drawer front or from the side of the door as this will not be noticeable with regards
to the look of the furniture. A simple touch of danish oil will then protect any adjustments
made.
Only a small proportion of our furniture is affected by timber movement,
however please could we ask you to bear in mind that you are purchasing natural timber products
where slight timber movement in shipping is a slim possibility. Therefore stiff drawers or
doors will not be deemed as faulty or defective. This means you are purchasing our furniture
on the understanding that any necessary simple adjustments would need to be undertaken by the
customer at your expense. If you do not wish to undertake any adjustments needed and wish to
return the item we will of course offer a refund under our full 7 day money back offer.
Please take care to research all the above points further with your
local specialist as to avoid any disputes after purchase.
8.4 Special Order items
A "special order" is any order which has been personalised to
your specification by altering a colour or measurement on your instruction, or a
non-stock item that has been ordered by us from our suppliers on your behalf. If
you wish to cancel an order for a special item you will be liable for the cost
incurred by SP Furniture Of Cannock up to the point to which you have informed us.
This will be typically be the cost of manufacturing that we have been liable for and
any delivery costs that have been incurred in relation to this order. Therefore a non refundable deposit of 40% will apply to many items.
9. Faulty Goods
9.1 If there is a problem with the goods, please contact us.
We will deal with the matter in accordance with your legal rights.
9.2 If you have a problem with your order please contact us
on 01543 506968 or via email at sales@spfurniture.co.uk
9.3 We endeavour to display as accurately as possible the colours
of our products that appear on the website. However we cannot guarantee the complete
accuracy of the pictures or photographs that are shown.
9.4 Please check all flat packed items at the time of delivery.
Missing or damaged parts must be reported within 28 days of purchase. Please contact
us on 01543 506968 or via email at sales@spfurniture.co.uk
These terms were last changed on (25/07/07).
These terms apply to your order. We may change our terms and
conditions at any time.