A. We have been based in Cannock, Staffordshire since April 2004 and we have a well furnished showroom displaying many of the items featured on the website. Our friendly staff are only too glad to help you between the hours of 9.30am – 5.30pm Monday to Saturday and 10am – 4.00pm on Sundays.
Point North
Virage Park
Green Lane
Bridgtown
Cannock
Staffs
WS11 0NH

A: We accept most forms of payment. We process credit card payments over the phone, please call 01543 506968 with the product details and have your card details handy. We can also process payments via cheque, please also call 01543 506968 to arrange this. Please remember paying by cheque will slow down the processing of your order by approximately 10 days.

A: To protect your security and prevent credit card fraud wherever possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. For additional security, on customer's first orders we will only deliver to the card holders address.

A: Our prices are already fantastically low, but if you have found an identical product elsewhere, please call us or email us and we will always do our utmost to beat any competitor’s price.

A: With each item you order we will verbally quote you an anticipated despatch date; this is however dependant on stock levels as well as payment method. If an item is out of stock, or there is any delay we will clearly quote this with the individual item, if there are further unforeseen delays a member of our team will contact you as soon as possible.
Please note we may have stocks available quicker than the suggested despatch date originally quoted, if this is the case we will always despatch as soon as possible. We will always contact you prior to despatch to arrange a suitable delivery date via our carrier. Therefore if you are unavailable to take your order until after a given date you must tell us of this when placing your order.
For full details of our delivery policy, please click on the following link.

A: We are able to assemble some of the smaller items like chest of drawers and chairs etc.. It is always worth checking that the size of the product will be small enough to fit through doors, around corners and upstairs prior to requesting it to be assembled. We also know of a company that provides a nationwide assembly service which we can provide you details on. However we do not have any connection with them and if you decide to use them SP Furniture has no liability apart from guaranteeing the quality of the product prior to assembly.

A: As we endeavor to keep our product costs to a minimum we will provide you with a delivery cost prior to order.

A: Please contact us on 01543 506968 to discuss individual requirements.

A: Please refer to the individual delivery quote given when you placed your order. If a product is out of stock and not available for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order.

A: All of the products sold on this site come with a full one year warranty, which guarantees the product for the first year of ownership.

A: Please refer to our 7 day money back guarantee

A: In the case that you will be issued a refund, it will be processed via the same method that the initial payment was made. i.e. if you pay by credit card, the refund will be made onto the same credit card.
For full details on refunds, cancellations and returns please read our terms and conditions.

A: Please email us at sales@spfurniture.co.uk within 7 days of receipt of goods outlining the part / item required, your invoice number and the reason why.

A: We will endeavor to get a wood sample to you if you require one. Please email the name of the range and product along with your name and address to sales@spfurniture.co.uk

A: Should you have any queries please phone us on 01543 506968, our phone line is manned from 9.30am – 5.30pm Monday to Saturday and 10am – 4.00pm on Sundays. Or alternatively contact us on sales@spfurniture.co.uk

A: If you are unhappy with any aspect of our service, please email us at sales@spfurniture.co.uk We will acknowledge receipt of your complaint within 2 working days and we will do our very best to resolve any problem that you may have.